If your cards aren't appearing in Immutable X it could be one of the below issues:
- Incorrect wallet linked: See the most recent pinned message in general for troubleshooting on how to select the right wallet.
- Purchases not made on the linked wallet: If you purchased cards from a different wallet address to the one you have linked to Immutable X, then your cards will not show in the inventory. Immutable X pulls information from wallet addresses as opposed to Gods Unchained account IDs. You can link this wallet to Immutable X through the Manage Wallets page, and they will then appear in your immutable X account.
For the few that lie outside of these, we are currently investigating. If you believe yours to be an exception, please contact support.
Comments
4 comments
I have purchased cards and see that I have them in my inventory. However, it is not showing me which cards are which. They all show as "No Preview" in my inventory screen. Any help would be greatly appreciated
not totally i did not see, they are still there but no picture or image
I have a problem. Yesterday I bought 2 packs 1 epic 1 legendary opened and the cards do not show on immutable x. What should I do??My problem is the same as the 3 above - I can see that there are new cards in my inventory but it says "No Preview" on each of them
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