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Log-in and Installation Issues

Support Team
  • Updated

Log-in Issues

If you are experiencing trouble signing into Gods Unchained, whether on the website or the client, first attempt a refresh. This can be done through Clearing the Cache in Settings while in the Gods Unchained client, or performing a hard refresh of your webpage if you're on the Gods Unchained website.

If problems still persist, you will need to submit a request here.

Installation Issues 

If your installation of Gods Unchained doesn't progress past 40%, you will need to uninstall the game through CCleaner. Perform the following steps:

  1. Download CCLeaner.
  2. Go to Tools.
  3. Hit the Uninstall sub menu.
  4. Click Immutable.
  5. Click Delete.
  6. Reinstall the game.

 

Continued Trouble

If you are still experiencing issues, our team will need to investigate. To do so, please Submit a Request here. When you do, please provide the following information:

  • - The OS you are using (Mac or Windows).
  • - Upload your main.log and renderer.log. You can find these on your computer by going to the following directory:
    • *on Linux:* `~/.config/immutable-launcher/logs/`
    • *on macOS:* `~/Library/Logs/immutable-launcher/`
    • *on Windows:* `%USERPROFILE%\AppData\Roaming\immutable-launcher\logs\`